Remote Customer Support Specialist

About this role

Sample listing used to demonstrate the layout of a customer support role. The specialist answers product questions over email and live chat, keeps help-centre articles current and escalates technical issues to engineering.

Responsibilities

• Answer customer questions over email and live chat within agreed response times
• Diagnose account and billing issues and resolve them end to end
• Write and update help-centre articles based on common questions
• Flag recurring product problems to the engineering team with clear reproduction steps

Requirements

• Clear written English and a calm, friendly tone
• Comfortable working independently on a set schedule
• Reliable internet connection and a quiet workspace
• Previous support experience is helpful but not required

Benefits

• Fully remote within the United States
• Paid onboarding and product training
• Home-office equipment allowance
• Paid time off and public holidays

Skills